Legals
Terms And Conditions
Our website has a comprehensive range of information that will help you make an informed decision concerning the training we provide.
This student agreement contains general information regarding the services we provide. Course specific information is located on our website for each specific course. The course specific information will provide you an indication of what is in the course and the assessments required, as well as vocational outcomes.
Unique Student Identifier (USI)
The Unique Student Identifier is a National Government initiative for all students from 1st January 2015.
Your USI account will contain all of your nationally recognised training records and results completed from 1st January 2015 onwards. This will assist when you are commencing employment with a new employer or if you are commencing study with a new training organisation.
Every student from January 1 2015 is required to provide Allens Training Pty Ltd with a verified USI before we can issue any certification. For further information on what a USI is and how this number will affect you please refer to the Allens Training Pty Ltd website, or to the USI website: https://www.usi.gov.au
Enrolment
Enrolment and admission into some of Allens Training Pty Ltd courses are subject to meeting certain prerequisite conditions. Specific details of the prerequisites pertaining to these training courses are contained in individual course documentation and are made available prior to enrolment. All course information is located on our website.
In the case that a potential student does not meet the prerequisite conditions, we will endeavour to assist you in understanding your options regarding meeting the standards. Any questions regarding prerequisites can be addressed by telephoning our Contact Centre team on 1300 559 064.
Upon successful enrolment, students will be provided with login details to access their individual Training Desk Portal. Training Desk will provide the student with access to their training records (previous courses completed, Statement of Attainment) which can be downloaded at any time.
Course Delivery
Allens Training Pty Ltd courses may be delivered directly or by an individual or business delivering training on behalf of Allens Training Pty Ltd by way of a Third-Party arrangement. The Third-Party organisation has an agreement in place which is registered with ASQA and is authorised to deliver training on behalf of Allens Training Pty Ltd.
The course fee may be paid direct to the trainer, with no further enrolment fees required to be paid to Allens Training Pty Ltd in this case.
Course Fees
Each qualification, unit of competency or course offered by Allens Training Pty Ltd and or a third-party delivering training on their behalf has a specific course fee. The course fee is the maximum fee that may be charged to the student for their selected course.
Course fees are set at competitive rates and will be advised prior to the enrolment in a course. These fees may vary from course to course. Fees and charges are available on request by telephoning Allens Training Pty Ltd Contact Centre 1300 559 064 or the third-party delivering training on behalf of Allens Training Pty Ltd prior to enrolling into this course.
All fees will be paid according to the fee structure provided prior to enrolment.
It is our policy that the course fee will be all-inclusive. Students will not be 'surprised' by unexpected requirements, fees or expenses.
Course fee inclusions
All tuition; Support and coaching; Any associated student workbooks, handouts or manuals; Classrooms and facilities; Access to any specialised equipment necessary in the training. Where additional resources normally associated with a program of study are required (e.g. reference material, research documents, own computer) the student will be clearly advised of exactly what is required in the pre-course materials or enrolment confirmation for the program.
There are no additional fees associated with your training, except for cancellation fees or replacement of resources.
Students who require replacement of issued learner’s resources or workbooks will be liable for additional charges to cover the cost of replacement.
Payments
Course fees are due and payable at the time of enrolment unless otherwise negotiated. No Statement of Attainment or Qualification will be issued until full and final payment has been received.
Student Fee Guarantee
Allens Training Pty Ltd holds a term deposit for protection of student course fees that are paid in advance for a training course.
The intent of this is to ensure that mechanisms are in place to protect the student’s investment and provide access to funds or a comparable course acceptable to the student at no additional cost, in the event that the RTO (Allens Training Pty Ltd) ceases to operate or is unable to provide the services outlined in the contract with the student.
Refund Policy and Cancellation
When an applicant accepts a place offered by Allens Training Pty Ltd and pays the fees, it means a binding contract is created between the student and Allens Training Pty Ltd. Notification of cancellation/withdrawal from unit/s of competency, withdrawal or deferral from a course of study must be made in writing to Allens Training Pty Ltd.
In the case of cancellation/withdrawal, the following cancellation fees will apply:Students who give notice to cancel their enrolment more than 10 days prior to the commencement of a program will be entitled to a full refund of fees paid.Students who give notice to cancel their enrolment fees less than 10 days prior to the commencement of a program will be entitled to a 75% refund of fees paid. The amount retained (25%) by Allens Training Pty Ltd is required to cover the cost of staff and resources which will have already been committed based on the student’s initial intention to undertake the training. Enrolments into short courses (one day) can also be transferred to an alternative date in cases where there is one available.Students who cancel their enrolment after a training program has commenced will not be entitled to a refund of fees. Enrolment into a course via distance delivery will be deemed to have commenced when the learner resources have been dispatched.
There is no charge for a student to transfer to another course with Allens Training Pty Ltd. If Allens Training Pty Ltd cancels a course, then a full refund will be made available to whoever paid that course fee.
Please note that administration fees may still apply for the processing of refunds.
Discretion may be exercised by the CEO in all situations, if the student can demonstrate that extenuating or significant personal circumstance led to their withdrawal. In these cases, the student should be offered a full credit toward the tuition fee in another scheduled program in-lieu of a refund. CEO may also authorise a refund of tuition fees if the circumstances require it.
Where refunds are approved, the refund payment must be paid to the student within 14 days from the time the student gave written notice to cancel their enrolment. Tuition refunds are to be paid via electronic funds transfer using the authorised bank account nominated by the student on the Refund Request Form which can be downloaded from our website under the student section.
Note: If for any reason Allen’s Training is unable to fulfil its service agreement with a student, Allen’s Training must refund the student’s proportion of fees paid for services not delivered or make alternative arrangements.
Guarantee of Training
Allens Training Pty Ltd reserves the right to cancel, postpone or re-schedule courses due to low enrolments or unforeseen circumstances. Should this occur a full refund and/or an opportunity to reschedule (without penalty) will be offered.
Allens Training Pty Ltd reserves the right to change course fees, dates, content, trainers or method of presentation at its discretion.
Allens Training Pty Ltd undertakes that in the event they are unable for any reason to deliver training that has been paid for in full, they will refund the course fees or make alternative arrangements.
For full details of the Students Rights and Responsibilities, please refer to the Allen's Training Pty Ltd RTO 90909 Student Handbook, or visit the Allen's Training website: https://allenstraining.com.au Training and assessment delivered on behalf of Allens Training Pty Ltd RTO 90909.
Privacy Policy
Total First Aid Solutions respects the Guidelines suggested by the Australian Direct Marketing Association in its Code of Practice for Consumer Protection in ecommerce and the privacy of individuals. Total First Aid Solutions complies with the Australia Privacy Principles (APPs) and also abides by the World Wide Web Consortium (W3C) Platform for Privacy Preferences Project (P3P). The latter is emerging as an industry standard providing a simple, automated way for users to gain more control over the use of personal information on web sites they visit.
In line with these guidelines, Total First Aid Solutions would like you to be aware of the information we collect to provide your service. We do not provide third parties with access to your personal data, with the exception of third party businesses that require your information for a service they provide you or for warranty purposes.
Personal information collected by Total First Aid Solutions is kept to a minimum and is relevant to providing the business solutions that Total First Aid Solutions offers. You can refuse to provide information but may restrict the service that Total First Aid Solutions can offer.
What information is collected by Total First Aid Solutions?
Information collected by Total First Aid Solutions includes the following – if provided:
- your name and address information;- telephone;- fax number;- email addresses;- your business name and your position in the organisation;- information about what services you have ordered from Total First Aid Solutions;- information about what services you have enquired;- your interest in receiving Total First Aid Solutions email newsletters;- correspondence between you and Total First Aid Solutions;- details of conversations relevant to your business enquiry may be written by employees within our customer - relationship management system (CRM);- source of this information;- your accesses to our websites. Total First Aid Solutions does not store credit card details within any of the online services offered. If you would like to check the information held on file about you, contact Total First Aid Solutions.
What Total First Aid Solutions does with your information
Information collected is kept within appropriate systems including billing, CRM and email to allow Total First Aid Solutions to administer and manage services provided; personal information is NOT made available to third parties; aggregated data only is provided to third parties aggregated and consolidated data is used to provide statistical and trending analysis for our customers; Total First Aid Solutions will contact relevant people to communicate billing and technical issue; website data and email related to the service provided to you will be stored on Total First Aid Solutions servers, for your use and as back-up should it be required; Total First Aid Solutions email newsletters and communications may be customised to reflect your interest in a particular service; Total First Aid Solutions may access historic correspondence and details about earlier conversations in response to customer service issues and, to conform to the edicts of the law or comply with legal process served on Total First Aid Solutions; where Total First Aid Solutions shares information with its design consultants and partners for the delivery of a service to you all care will be taken to protect your personal information; your online requests are monitored and stored. As a customer of Total First Aid Solutions you will receive occasional email communications from Total First Aid Solutions that relate to the services we provide to you, and you will have the option to opt-out of all non-essential email and postal mail.
Information collected as part of providing an online trial is kept for the duration of the trial period and for as long as you are communicating with Total First Aid Solutions. The information placed in the online trial store is fully deleted after the trial store expires 30 days from commencement of the trial.
If you have any questions about our privacy policy, please feel free to contact us.
Cookie Policy
By using this website you agree to the use of cookies created by the website.
Total First Aid Solutions and this website use cookies to distinguish you from other users of our website. This enables Total First Aid Solutions to provide you with a good experience when you browse our website. A cookie is a small file with information that we store on your browser or the hard drive of your computer.
Cookies contain information that is sent to your computer. We use cookies for many purposes but principally to remember you as a visitor or registered user. For registered users we can remember you if your cookie is valid so that you do not need to sign in. Cookies also enable us to keep your shopping basket information if you leave the site and return at a later time. None of our cookies store any personal information about you. Please be aware that restricting cookies may impact on the functionality of the website.
You can block and delete cookies in your browser and you can find more information about deleting or blocking cookies at http://www.aboutcookies.org
How does Total First Aid Solutions protect your personal information?
Total First Aid Solutions is PCI compliant meaning that our servers and systems are monitored constantly to ensure all services provided by Total First Aid Solutions are as secure as they can be.
Total First Aid Solutions staff are aware that all personal information is sensitive and that it should be treated with due respect and confidentiality.Total First Aid Solutions has procedures and controls in place to protect your information.
Children's Guidelines
Total First Aid Solutions requires that all account holders be 18 years of age or older. Children are not provided access to any Total First Aid Solutions services in which any personal data is collected beyond the collection of a visitor's IP address and session status.
If Total First Aid Solutions becomes aware that any child has accessed Total First Aid Solutions non-publicly available web sites, the account through which the child has gained access will be terminated.
If you believe Total First Aid Solutions has collected any information from or about anyone under 18, please contact Allen's Training Pty Ltd RTO 90909 immediately.
Complaints
If you wish to enquire or make a complaint about Privacy related issues you can contact Allen's Training Pty Ltd RTO 90909 directly at (https://allenstraining.com.au/contact-us) or you can contact the Office of the Australian Information Commissioner (OAIC) at http://www.oaic.gov.au/privacy/privacy-complaints
More information
For full details of the Students Rights and Responsibilities, please refer to the Allen's Training Pty Ltd RTO 90909 Student Handbook, or visit the Allen's Training website: https://www.allenstraining.com.au Training and assessment delivered on behalf of Allens Training Pty Ltd RTO 90909.